Terms and Conditions

 

Our limited Liability:

 

Responsibility

We'll go all out to help you choose the right combination of products for your hobbying needs. And we'll bend over backwards to make sure you're satisfied. But there's a limit to everything. And here's ours at Aero Accessories and Meister-Scale:

 

We cannot accept responsibility for injury and/or crash damage or loss of kits, engines and accessories, parts and materials that occurs during the use of any radio-controlled model. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.

 

If you substitute or replace normal kit hardware and/or radio components with after-market accessories, Aero Accessories/Meister-Scale cannot be held responsible for problems or equipment failure caused by incompatibility or modifications. This includes all products sold by Aero Accessories/Meister-Scale.

 

General Errors

Aero Accessories/Meister-Scale makes every effort to ensure the accuracy of the information published in our catalogs and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Aero Accessories/Meister-Scale makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

 

Pricing Errors

If an error is made and a product is listed at an incorrect price, Aero Accessories/Meister-Scale shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card via Paypal or any other means of charge acceptance, Aero Accessories/Meister-Scale shall immediately issue a credit in the amount of the incorrect price.

 

Returning Items

We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines

 

Returns Policy

Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with un mounted servos and switch harness and in NEW condition only. Subject to inspection by Aero Accessories/Meister-Scale. All orders are NON-refundable with NO exceptions unless pre-approved before returning any item. There will be a 15% non refundable restocking fee applied to all orders except wood kits. There will be a 25% restocking fee on all wood kits.

Custom orders may or may not be marked at the time of ordering. Please ask prior to ordering on any items for stock availability and ship dates. Requests for Express shipping must be presented at the time of order. We will not be responsable for shipping service after the order has been made. Example, ordering an item on a Thursday ground shipping and then expecting the item delivered for an event Saturday morning. Thanks for your understanding.

 

All lasercut kits are custom orders and not individual stock therefore there are no returns on any wood kits, short or full. If we choose to accept the return there will be a mandatory 25% handling fee based on the total amount of that item pre tax, if applicable. So please make sure that you have chosen that correct model before you place your order.

 

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

 

Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.

 

Returns sent COD will not be accepted.

 

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

 

Defective Merchandise

If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

 

Lost Boxes

If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

 

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.